Enough Is Enough – No More TDS Telecom Please!

For 7 years now I have been stuck with TDS Telecom for my phone and internet access.  TDS Telecom is a giant company outside of New Hampshire but for some reason they own a small piece of the pie from Lyndeborough, NH to Hollis and some areas north of us.  The issue is not that they are a bad company.  The issue is the provide horrible Internet Access to rural residents.  For the time I have lived in my town, they are the only option along with Satellite TV.  There is NO cable providers here at all and everyone seems to be content with leaving it that way.  Well I’m had it!

We have two people who work from home and we have been forced to pay for TWO 5Meg DSL services, of which the fastest we can squeak out is 3Meg down and a dismal .5 meg up.  Not only are we paying for a speed we cannot even get….twice, but there has been NO significant upgrades to boost service to my town’s homes.  TDS Telecom has been content with collecting our monthly fees and providing sub-par services for rural areas of NH.

What do I want?  CHOICES!  I want Comcast, or Verizon Fios to set up shop in these areas where TDS Telecom has been happily sitting idle by while the consumers are falling behind in technology.  At this point we are basically dial-up to everyone else’s 25Meg or 50Meg speeds and we are being left behind.  Work starts to suffer, we cannot leverage offsite backup options for our data, and yet nobody is speaking up.

Here is my petition to Comcast and others to PLEASE come to Lyndeborough, NH with your services.  Force TDS Telecom to do something about their inferior services they continue to charge us for but do nothing to update.  Frankly you all keep showing me commercials about how I can get faster than DSL speeds on my TV…..yet you don’t come here to install and provide the services?  Why is that exactly?

As of today I have heard back from Comcast who is going to inquire with the local field teams and the Town has even said I am not the first person to complain about the lack of speed, and options for service.  Enough is enough….give me my high-speed internet NOW!  Some people may find this a bit humorous but to us it is no longer a laughing matter.  It’s about both provider choice as well as the need for speed.  Someone has to eventually speak up and frankly HughesNet is not ever going to work for remote office workers.  Their Limitations on 20GB per month would be destroyed by most remote home office workers, so frankly it’s never going to be an option.  We need real broadband here, the time has come.

About Chris Colotti

Chris is currently a Principal Technical Marketing Architect with vCloud Hybrid Services at VMware. Chris is amongst the first VMware Certified Design Experts (VCDX#37), and author of multiple white papers. He spends much of his time working on customer facing collateral to help drive adoption and usage of the VMware vCloud Hybrid Service. Most recently Chris has become heavily involved with fitness as a Diamond Team Beachbody Coach using P90X and other Beachbody Programs. Although Technology is his day job, Chris is passionate about fitness after losing 60 pounds himself in the last few years. Now he spreads both the word of technology and fitness along with the Team Beachbody Business through both his blogs.

  • Doug Alley

    I live in Stetson Maine, and I feel your pain! For me? TDS IS A HORRIBLE company! First of all, I took me almost a month just to convince them that my address existed. I had to contact Fairpoint to get the name and telephone number of the last person at our addy to have phone service, and pass that on to TDS. As for Internet connection? THE BEST I can get is 768Kbps, and they WANTED to charge me an additional $10 a month for the service, because of the difficulties involved with getting service to me…Despite the fact that TDS has a pedestal on my front lawn…The best service in my whole town is up to 8M, and that is being upgraded with fiber optics in some locations, but NOT mine. I was able to score a life time high-speed connection, up to 8M for $30 a month, but that was after I accepted an offer on a mailer, and called to have it installed. I told the rep that I knew those speeds were not avail to me, based on distance, and she assured me they were. I made it a point to not be home with the tech came to set up my service, KNOWING he WOULD set up the 768kbps. They fought with me for more than 2 weeks, to get me to pay the $50 a month for the service, but I successfully argued that we had a legal contract, because they stated I would get speeds UP TO 8m, and 768 DOES meet that criteria, and by hooking me up with service, something of value changed hands. A little over a year later they upped my price, telling me that it costs them more to provide me with service that it used to. I told them that I didn’t care, because I had a life time price, and unless they planned on sending out a sniper, I didn’t plan on dying any time soon. My main complaint is that customers ALREADY getting 8M are being upgraded, while about 40 of us are either not getting service at all, or are paying as much as $20 a month more than the others, for 768kbps. TDS needs to be sued! They are upgrading this area with federal funds. To me, that should mean that those of us with lower, or no access should be upgraded first! Good luck to you in your fight with them, or getting other options!

    • Jason Horath

      TDS Telecom is one of the only independent Telecom providers in the US that is successfully making the transition from telecom to broadband. Give them a break. For those of you who are complaining about speed so much try and understand everyone’s data backhaul is limited somewhere by someone they cannot control. Just as you pay TDS $X.xxx and expect instant blazing fast internet without caps and limitations they also are required to pay someone for connectivity to the rest of the world. They are slowly (SLOWLY as to maintain a grasp on network growth, profitability, and hopefully please the customers at the same time.) growing their grip on the continental US with major aquisitions, many of which are companies that promised SUPER fast blazing speed with no limitations and found out that in order to pay for the backhaul they ended up bankrupt. In areas that have backhaul issues TDS is in the process of reinforcing as you type. Some of this will be in the form of stimulus upgrades with FTTH, FTTC, or Hybrid fiber coax. Including TDS TV, phone with unlimited long distance at no charge, and 100-300 Mbps internet. Other exchanges with fewer than average homes per square mile will receive upgrades so that their backhaul and available bandwidth will allow so that they will never have to worry about selling TOO many 15 Mbps packages and only being able to provide servie of 1-5 Mbps.

      That brings up another notation. 99% of customer do not understand the difference between 15Mbps and 1 MBps. If you have 15Mbps and your throughput is capable of 1MBps transfers then you are in fact doing at least 8Mbps from a server that is more than likely off of TDS network and out of their control. Be thankful for what you have. If you live in an area that is serviced by TDS then you are lucky. I have worked for all of the “big” name companies and not one of them would offer service in your area.

      Another option is to create competition. Build your own network. You are more than capable of buying your own OC48 or 10Gb fiber link from Level 3 or big bell and creating your own ISP. Then people can complain when your service is in a transitional period between growth and savings yet still maintaining enough profit to not have to sell but rather buy others who forgot to save for a rainy day.

      Population Est. 1600 people at $175/month for telephone, 185 channels to 5-6 tvs, and 100 Mbps internet over fiber. Even if everyone could afford it consistently, which they can’t, that would total about $3,360,000.00 the first year for a project that will cost $19 million to implement and approx. $30,000.00 per month in operational costs. Not including employee salaries, tools and test equipment. If we started to total up the cost to pay for software upgrades for the latest fiber equipment there’s thousands of dollars a year as well. You can see that the cost to implement and maintain operation far outweighs the revenue let alone profit. Complaints are a good thing, and I do feel your pain. I live in a TDS area and am limited to 15 Mbps but I get all of it and so do most of my customers because I am an informed and educated tech. Start at a town meeting, discuss with your town how this service or lack of service is not allowing the growth your community could see with a more reliable, faster link to the outside world. Take a survey of the area and see how many customers would utilize and could afford the newer services if offered. Find out everything you can and turn that info over to TDS. If for nothing more than to let them know you are informed of specific needs and their deficiencies for the area. Another option is to move to a higher population dense area and get those faster speeds.

      Good Luck!

      Jason

      Happily a TDS employee and customer for over 12 years.
      Oklahoma

      • Doug Alley

        Your response was well thought and informative, but says nothing about people like me stuck at 768kbps. While others all around me go from 8MPS to 15MPS. Including customers from other providers, that stop service less than a mile up the road, because TDS owns the phone lines. And says nothing about how they can charge $20 a month more, to customers on the same line, that are just outside the range for speeds over 1MPS. Try a month at 768KBPS, for $50 a month, knowing your neighbor pays just $30 for up to 8MPS

  • Dan

    Oh boy do I ever feel your pain. A while back I purchased a 1Meg
    DSL package and later upgraded it to 15Meg for $50/mo and things were great. After a short time had passed I noticed
    speeds to be slower then even slower. Using
    speed test I recorded speeds to be sub 1Meg.
    Then I made the phone call to TDS to complain about their crappie internet
    service. Remedy, they put me on a special Turbo-Internet plan for $10 less/mo. The
    definition of Turbo-Internet is UP TO
    15Meg. Here lies the catch, sub 1Meg falls within “UP TO” so it’s in my face
    and now STFU. I have witnessed TDS degrade to the point of being a substandard
    provider. I may need to return to a wireless internet provider; while not as dependable
    as DSL it at least is faster. Then I’ll
    drop my 5 star package, disconnect the land line and use the cell phone exclusively. That will save me $200/mo. My gain their
    loss.

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